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Engaging in Conversation? W.A.I.T.
Recently on #kaizenblog (a hashtag Twitter chat), we were talking about how knowing your core competencies can improve your business messaging. As with any conversation about communication, people...
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What Makes An After Action Review Successful
In the first part of my 2 part series looking at After Action Reviews, I explained what an After Action Review is, and outlined the different activities that take place during it. In part 2, I want to...
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How Virtual Assistants Can Be An Asset For Small Businesses
Virtual assistants are qualified individuals providing administrative, technical or creative assistance from a home office, and generally work on contract. They are not fully-fledged employees, and...
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Why Getting Proper Training For Your Business Is Akin To Having A Personal...
Think about the last time you went shopping for clothes, electronics, shoes, or computers in your local town or shopping centre. How did you approach the store? Did you know what you wanted in advance,...
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Bringing A Traditional Butcher’s Shop Into The 21st Century In Meaty Style
From a traditional high street butchers shop to online shopping, nationwide deliveries, books, videos and media attention, James Whelan Butchers is leading the way. I spotted Pat Whelan on Twitter a...
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5 Changes Your Business Can Make To Experience Exponential Growth
What is the best way to take your business to the next level? Depending on who you ask, you’ll probably hear something like “do more marketing,” “invest in SEO,” “social media is the next big thing,”...
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How It Should Be Done: 9 Excellent Customer Service Tips
One factor that contributes to the success of a business is the kind of customer service it offers to its clients. Businesses who value their customers cultivate a good reputation which can be an...
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5 Unconventional Ways To Succeed In Small Business
When you start up a small business, it’s natural to focus on numbers, figures, and what makes the most profit. But that isn’t always the wisest mentality to have. Focusing instead on the individual,...
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Implementing Small Changes In Strategy That Can Make A Big Difference
“Big things come in small packages!” This is especially true for startups and small businesses that are very keen about increasing their profits and are ready to do anything for it. The only problem...
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The Benefits Of Language Localization For International Business
Did you know that, according to the researchers at Common Sense Advisory, 56.2 percent of consumers find the ability to learn about a product in their own language more important than the price of the...
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Social Proof & the Psychology of Consumer Reviews
Publisher Channel Content by GetApp.com Social proof is a buzzword that has been floating around for some time now, and the term is gathering ever-increasing momentum in online marketing circles....
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Crucial Aspects for a Successful Small Business
Every small business owner usually has one goal, and that is business expansion. Business expansion means that you have managed to maintain your incomes to the point where further investments are...
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The #1 Way to Fuel Sales Growth: Take Care of Your Existing Customers
Every business wants more sales. But many businesses overlook how much of an effect your current customers have on your sales’ growth trajectory. A recent study by Implisit found that referral leads...
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Believing These 7 Myths about Customer Engagement Keeps Your Business from...
Looking for a proven way to grow your business? Customer engagement could be a great way, since it often leads to organic growth. Thus, we put significant efforts to engage with customers after we...
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5 Easy Steps to Improve Your Customer Success Process as a SaaS Business
Customer success is fairly straightforward process when you’re simply selling an item to your customer. It is much more difficult with SaaS—Software as a Service transactions. With a physical product,...
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How to Get Your Message Across Your Customer Support Team
It’s plain to see that your customer support team doesn’t buy into your company’s vision and mission — or they don’t act like it, at least. The thought of it troubles you. As a business owner, you know...
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7 Key Tactics to Convert Customer Awareness into Customer Engagement
One of the first battles a business faces, building customer awareness is essential for success. Businesses must be known by customers. Of course, knowledge alone does not lead to profit. Customers...
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Consumer Psychology: How to Get More Online Sales
Let me guess: You’re looking for wisdom bombs that you can use to shoot your sales through the roof, aren’t you? Not only that, if I’m guessing correctly, you’re not just looking for some...
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7 Simple Strategies for Improving Your Customer Service Quality
It seems like you can never be good enough at customer service. Even when you think your business is doing a pretty good job of going above and beyond for your clients, along comes another company who...
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12 Ways Startups Can Out-compete Their Competitors
A lot of businesses don’t exist for more than six months before they fold up. Many startups never have the chance to breathe, let alone thrive in the business world. A lot has been written on why...
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